Now Hiring - Healow Account Manager in Westborough, MA

healow is a new and fast-growing business unit that delivers a game-changing integrated technology designed to bring payers (health plans) and providers together. The shift from Fee for Service to Value Based care delivery offers exciting opportunities for healow Insights services and we are looking forward to expanding our team. We care. We are committed to positive change. At healow, we share a passion for improving healthcare through dedication, education, and teamwork.

Overview

This position is to manage implementation of ‘healow’ – Health and Online Wellness Platform, products and services working with clients and internal cross-functional team. The critical aspects of this job are to manage customer relationship, expectations, project scoping, planning, execution, assessment, and closure.

Responsibilities

• The role of the Account Manager in Implementation is to create and execute project work plans and revise plans as needed to meet changing needs and requirements.
• Own multiple accounts from activation until project closure
• Manage day-to-day operational aspects of a project and scope.
• Provide adequate trainings via online and/or onsite demonstrations
• Ensure that the project documents are complete, current, and stored appropriately.
• Work with Outreach Associates, Adoption Specialists and Marketing from each product within healow to create opportunities, channel specific promotions and best in class product positioning
• Identify business development and "add-on" sales opportunities as they relate to a specific account
• Facilitate team and client meetings effectively.
• Develop and present ROI models demonstrating the benefits of increased patient volume and effective product mix to the account
• Effectively communicate relevant project information to superiors.
• Resolve and/or escalates issues in a timely fashion.
• Understand how to communicate difficult/sensitive information tactfully.
• Review product availability, developing the correct merchandising mix to maximize adoption and aligning promotional calendars with each account to optimize opportunities and new apps launch timing
• Develop lasting relationships with client personnel that foster client ties.
• Continually seek opportunities to increase customer satisfaction and deepen client relationships.
• Compile with and help to enforce standard policies and procedures.
• Discuss business workflow with the customer.
• Understand customer limitations and propose alternatives / workarounds.
• Provide weekly, monthly, quarterly, and annual report on implementation activities

Requirements

• Bachelor’s degree
• 1 year of training experience
• Minimum of 1 year in current eCW position in good standing
• eCW Product Certification
• Ability to travel 10 - 20% of the time for client site visits and company conferences

Other Skills/Abilities

• Adept at working in an agile development organization
• Excellent written and verbal communication skills
• Excellent teamwork skills
• Proven ability to influence cross-functional teams without formal authority
• Self-motivated and able to work with limited oversight
• Should be organized
• Should be able to think outside the box
• Technical background is preferred but not needed
• Candidate should be technically savvy
• Should be a good listener and an effective communicator
• Should be able to inspire coworkers to attain goals and pursue excellence
• Should have good technical writing skills

eClinicalWorks offers a rich suite of benefits which include the following: eighteen days of Paid Time Off per year which scales based on tenure; nine Paid Holidays and one Floating Holiday; insurance for eligible employees which includes medical, dental, vision, basic life, short term disability, long term disability, business travel accident, and accidental death and dismemberment.

As well, we offer a 401(k) plan with a Company safe harbor contribution; Flexible Spending Account for Health Care and Dependent Care for eligible employees; limited personal leave; additional voluntary benefits, including additional insurance (hospital indemnity, critical illness, accident, supplemental life, short term disability buy up, pet), genetic testing, legal plan, and supplemental accidental death and dismemberment; and an annual discretionary bonus for eligible employees.

eClinicalWorks is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences that bring us together and help create a healthy world.